F A Q'S

What is the average delivery time?


Delivery times can vary between 5-7 business days for Standard, and 3-5 business days for First Class. If your order has not arrived within the allotted time, you can contact the carrier using the email address below: Customercare@essessswim.com




How much do you charge for shipping?


We offer "free standard shipping" when purchases are over £40. And free First class for orders over £50.




Will I be charged custom duties and taxes?


If you are ordering out of the UK then Yes, you will. We ship orders on a Delivery Duty Unpaid/DDU basis which means that you will be responsible to pay the custom/import duties, taxes, and any other levies charged at destination by local custom authorities. If orders that are stuck in customs, and left unpaid. Each item will be destroyed, not returned to ESS ESS SWIM therefore refunds will not be given.




Can you tell me how much i'll be charged with custom duties and taxes?


As we are unable to estimate on the amount of these charges may be, we recommend you to contact local custom office before placing an order.




Can I change my order?


Unfortunately, you can't make any changes or cancel your order once it has been placed. So please always double check the product details, your email address, phone number, and delivery address. Please email us on customercare@essess.com to see if you order has already been processed.




How do I return or exchange an item?


If you are not happy with your purchase, you can return it within 10 days for a refund or exchange assuming the item is unused and in perfect condition as received, not stretched, tags still on. And is returned in its original packaging. Read our Return Policy for more information. To begin the return process, email our team on customercare@essessswim.com




How do I order wholesale?


Please return to the homepage and get in touch using the contact us table. Provide a little message regarding your enquiry and we will get back to you as soon as possible.




I would love to collaborate or sell your product, how do I get in touch?


You can either contact us on our instagram page or get in touch using out contact us table on our home page. Failing that you can just email us on customercare@essessswim.com